/* ============================================
   Features — Provide Support Page
   features-support.css
   Uses shared.css design tokens (violet palette)
   ============================================ */

/* --- Hero --- */
.fsupport-hero {
  padding: calc(72px + 4rem) 0 4rem;
  position: relative;
  overflow: hidden;
}

.fsupport-hero__content {
  max-width: 850px;
  margin-bottom: 3rem;
}

.fsupport-hero__badge {
  display: inline-block;
  padding: 0.375rem 1rem;
  font-size: var(--text-xs);
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: var(--text-muted);
  background: #FFFFFF;
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-full);
  margin-bottom: 1.25rem;
}

.fsupport-hero__title {
  font-size: clamp(2.25rem, 5vw, 3.75rem);
  font-weight: 800;
  line-height: 1.1;
  color: var(--text-primary);
  margin-bottom: 1.75rem;
  letter-spacing: -0.025em;
}

.fsupport-hero__pills {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
}

.fsupport-hero__pill {
  padding: 0.4rem 1rem;
  font-size: var(--text-sm);
  font-weight: 500;
  color: var(--violet-primary);
  background: rgba(124, 58, 237, 0.06);
  border: 1px solid rgba(124, 58, 237, 0.2);
  border-radius: var(--radius-full);
}

.fsupport-hero__visual.animate-on-scroll {
  opacity: 0;
  transform: translateY(20px) scale(0.9);
  transition: none;
}

.fsupport-hero__visual.animate-on-scroll.is-visible {
  animation: fsupport-hero-fade 2.4s cubic-bezier(0.16, 1, 0.3, 1) 0.3s forwards;
  transition: none;
}

@keyframes fsupport-hero-fade {
  0% {
    opacity: 0;
    transform: translateY(20px) scale(0.9);
  }
  100% {
    opacity: 1;
    transform: translateY(0) scale(1);
  }
}

/* --- Hero Platform Mockup --- */
.fsupport-platform {
  border-radius: var(--radius-lg);
  overflow: hidden;
  box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.1), 0 0 0 1px rgba(0, 0, 0, 0.05);
  background: #FFFFFF;
  font-size: 11px;
  line-height: 1.4;
  max-width: 1134px;
}

.fsupport-platform__chrome {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 8px 12px;
  background: #F1F5F9;
  border-bottom: 1px solid #E2E8F0;
}

.fsupport-platform__chrome-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  flex-shrink: 0;
}

.fsupport-platform__chrome-url {
  margin-left: 8px;
  font-size: 10px;
  color: #64748B;
  background: #FFFFFF;
  padding: 3px 12px;
  border-radius: 4px;
  border: 1px solid #E2E8F0;
  flex: 1;
  max-width: 280px;
}

.fsupport-platform__topnav {
  display: flex;
  align-items: center;
  padding: 0 15px 0 0;
  height: 38px;
  border-bottom: 1px solid #E2E8F0;
  background: #FFFFFF;
  gap: 10px;
  overflow: hidden;
}

.fsupport-platform__topnav-overview {
  display: flex;
  align-items: center;
  align-self: stretch;
  gap: 6px;
  width: 138px;
  flex-shrink: 0;
  padding: 0 10px 0 16px;
  font-size: 10px;
  font-weight: 500;
  color: #475569;
  border-right: 1px solid #E2E8F0;
  white-space: nowrap;
  box-sizing: border-box;
}

.fsupport-platform__topnav-overview svg {
  flex-shrink: 0;
  color: #94A3B8;
}

.fsupport-platform__topnav-project {
  display: flex;
  align-items: center;
  gap: 5px;
  font-size: 11px;
  font-weight: 600;
  color: #1E293B;
  white-space: nowrap;
  padding: 4px 10px;
  border: 1px solid #E2E8F0;
  border-radius: 20px;
  flex-shrink: 0;
}

.fsupport-platform__project-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: #10B981;
  flex-shrink: 0;
}

.fsupport-platform__tabs {
  display: flex;
  align-items: center;
  gap: 2px;
  flex: 1;
  min-width: 0;
  overflow: hidden;
}

.fsupport-platform__tab {
  font-size: 9.5px;
  font-weight: 500;
  color: #64748B;
  padding: 4px 7px;
  border-radius: 4px;
  white-space: nowrap;
  cursor: default;
}

.fsupport-platform__topnav-actions {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-left: auto;
  flex-shrink: 0;
  color: #94A3B8;
}

.fsupport-platform__topnav-avatar {
  width: 22px;
  height: 22px;
  max-width: 22px;
  max-height: 22px;
  border-radius: 50%;
  object-fit: cover;
  flex-shrink: 0;
}

.fsupport-platform__main {
  display: flex;
  min-height: 420px;
  overflow: hidden;
}

.fsupport-platform__sidebar {
  width: 138px;
  flex-shrink: 0;
  background: #FFFFFF;
  border-right: 1px solid #E2E8F0;
  display: flex;
  flex-direction: column;
  padding: 10px 0;
  overflow: hidden;
}

.fsupport-platform__sidebar-group {
  padding: 0 10px;
  margin-bottom: 14px;
}

.fsupport-platform__sidebar-label {
  display: block;
  font-size: 7px;
  font-weight: 700;
  color: #94A3B8;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  margin-bottom: 4px;
  padding: 0 6px;
}

.fsupport-platform__sidebar-item {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 4px 6px;
  font-size: 10px;
  font-weight: 500;
  color: #475569;
  border-radius: 4px;
  cursor: default;
  white-space: nowrap;
}

.fsupport-platform__sidebar-item svg {
  flex-shrink: 0;
  color: #94A3B8;
}

.fsupport-platform__sidebar-item--active {
  background: rgba(79, 70, 229, 0.08);
  color: #4F46E5;
}

.fsupport-platform__sidebar-item--active svg {
  color: #4F46E5;
}

.fsupport-platform__sidebar-foot {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-top: auto;
  padding: 8px 16px;
  font-size: 10px;
  font-weight: 500;
  color: #475569;
  border-top: 1px solid #E2E8F0;
  white-space: nowrap;
}

.fsupport-platform__sidebar-foot svg {
  flex-shrink: 0;
  color: #94A3B8;
}

/* --- Breadcrumb Bar --- */
.fsupport-platform__breadcrumb {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 8px 15px;
  border-bottom: 1px solid #E2E8F0;
  background: #FFFFFF;
  font-size: 10px;
  position: relative;
}

.fsupport-platform__breadcrumb-back {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 10px;
  font-weight: 500;
  color: #64748B;
  padding: 3px 10px;
  border: 1px solid #E2E8F0;
  border-radius: 4px;
  white-space: nowrap;
}

.fsupport-platform__breadcrumb-id {
  font-size: 11px;
  font-weight: 600;
  color: #1E293B;
}

.fsupport-platform__breadcrumb-status {
  margin-left: auto;
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 10px;
  font-weight: 500;
  color: #64748B;
  padding: 3px 10px;
  border: 1px solid #E2E8F0;
  border-radius: 4px;
}

.fsupport-platform__breadcrumb-status-dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: #10B981;
  transition: background 0.3s;
}

/* --- Cursor Animation --- */
.fsupport-cursor {
  position: absolute;
  right: 80px;
  top: 30px;
  opacity: 0;
  pointer-events: none;
  z-index: 20;
  filter: drop-shadow(0 1px 3px rgba(0, 0, 0, 0.15));
}

/* --- Status Dropdown --- */
.fsupport-status-dropdown {
  position: absolute;
  right: 15px;
  top: 32px;
  background: #FFFFFF;
  border: 1px solid #E2E8F0;
  border-radius: 6px;
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
  padding: 4px 0;
  z-index: 15;
  opacity: 0;
  transform: translateY(-4px);
  pointer-events: none;
  min-width: 100px;
}

.fsupport-status-dropdown__item {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 5px 12px;
  font-size: 9px;
  font-weight: 500;
  color: #475569;
  white-space: nowrap;
}

.fsupport-status-dropdown__item--target {
  transition: background 0.15s;
}

.fsupport-status-dropdown__item--target.is-hovered {
  background: rgba(79, 70, 229, 0.06);
  color: #4F46E5;
}

.fsupport-status-dropdown__dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  flex-shrink: 0;
}

.fsupport-status-dropdown__dot--open { background: #10B981; }
.fsupport-status-dropdown__dot--progress { background: #F59E0B; }
.fsupport-status-dropdown__dot--resolved { background: #6366F1; }

/* Resolved state for breadcrumb */
.fsupport-platform__breadcrumb-status.is-resolved {
  color: #6366F1;
  border-color: rgba(99, 102, 241, 0.3);
  background: rgba(99, 102, 241, 0.04);
}

/* --- Ticket Content Area --- */
.fsupport-platform__content {
  flex: 1;
  display: flex;
  overflow: hidden;
  background: #F8FAFC;
}

.fsupport-platform__ticket {
  flex: 1;
  padding: 15px;
  overflow: hidden;
}

.fsupport-platform__ticket-card {
  background: #FFFFFF;
  border: 1px solid #E2E8F0;
  border-radius: 6px;
  overflow: hidden;
}

.fsupport-platform__ticket-header {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 12px 15px;
  border-bottom: 1px solid #E2E8F0;
}

.fsupport-platform__ticket-id {
  font-size: 13px;
  font-weight: 700;
  color: #1E293B;
}

.fsupport-platform__ticket-subject {
  font-size: 11px;
  font-weight: 400;
  color: #475569;
}

.fsupport-platform__ticket-subject strong {
  font-weight: 700;
  color: #1E293B;
}

.fsupport-platform__ticket-badge {
  font-size: 8px;
  font-weight: 600;
  color: #10B981;
  background: rgba(16, 185, 129, 0.1);
  padding: 2px 8px;
  border-radius: 10px;
  margin-left: auto;
}

/* --- Ticket Metadata --- */
.fsupport-platform__ticket-meta {
  padding: 10px 15px;
  border-bottom: 1px solid #E2E8F0;
  display: flex;
  flex-direction: column;
  gap: 3px;
}

.fsupport-platform__ticket-meta-row {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 10px;
}

.fsupport-platform__ticket-meta-label {
  font-weight: 600;
  color: #475569;
  min-width: 60px;
}

.fsupport-platform__ticket-meta-value {
  color: #64748B;
  font-weight: 400;
}

/* --- Conversation Messages --- */
.fsupport-platform__messages {
  padding: 10px 15px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.fsupport-ticket-msg {
  padding: 10px 12px;
  border-radius: 6px;
}

.fsupport-ticket-msg--customer {
  background: #FFFFFF;
  border: 1px solid #E2E8F0;
}

.fsupport-ticket-msg--team {
  background: rgba(79, 70, 229, 0.02);
  border: 1px solid rgba(79, 70, 229, 0.12);
  border-left: 3px solid #7C3AED;
}

.fsupport-ticket-msg__header {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-bottom: 6px;
}

.fsupport-ticket-msg__avatar {
  width: 24px;
  height: 24px;
  max-width: 24px;
  max-height: 24px;
  border-radius: 50%;
  object-fit: cover;
  flex-shrink: 0;
}

.fsupport-ticket-msg__name {
  font-size: 10px;
  font-weight: 600;
  color: #1E293B;
}

.fsupport-ticket-msg__team-badge {
  font-size: 7px;
  font-weight: 600;
  color: #059669;
  background: rgba(16, 185, 129, 0.15);
  padding: 1px 6px;
  border-radius: 10px;
}

.fsupport-ticket-msg__customer-badge {
  font-size: 7px;
  font-weight: 600;
  color: #C2410C;
  background: rgba(251, 146, 60, 0.15);
  padding: 1px 6px;
  border-radius: 10px;
}

.fsupport-ticket-msg__time {
  font-size: 9px;
  color: #94A3B8;
  margin-left: auto;
}

.fsupport-ticket-msg__body {
  font-size: 10px;
  line-height: 1.5;
  color: #475569;
}

/* --- Reply Sidebar --- */
.fsupport-platform__reply {
  width: 200px;
  flex-shrink: 0;
  padding: 15px 15px 15px 0;
}

.fsupport-platform__reply-card {
  background: #FFFFFF;
  border: 1px solid #E2E8F0;
  border-radius: 6px;
  padding: 12px;
  overflow: hidden;
}

.fsupport-platform__reply-title {
  font-size: 11px;
  font-weight: 700;
  color: #1E293B;
  margin-bottom: 10px;
}

.fsupport-platform__reply-textarea {
  width: 100%;
  height: 80px;
  border: 1px solid #E2E8F0;
  border-radius: 4px;
  padding: 8px;
  font-size: 9px;
  color: #94A3B8;
  background: #F8FAFC;
  resize: none;
  box-sizing: border-box;
  margin-bottom: 10px;
}

.fsupport-platform__reply-btn {
  display: block;
  font-size: 9px;
  font-weight: 600;
  color: #FFFFFF;
  background: #374354;
  padding: 5px 14px;
  border-radius: 20px;
  border: none;
  cursor: default;
  margin-left: auto;
  width: fit-content;
}

/* --- Conversation Stagger Animation --- */
.fsupport-ticket-msg {
  opacity: 0;
  transform: translateY(12px);
}

.fsupport-hero__visual.is-visible .fsupport-ticket-msg {
  animation: fsupport-msg-appear 0.8s cubic-bezier(0.16, 1, 0.3, 1) forwards;
}

.fsupport-hero__visual.is-visible .fsupport-ticket-msg:nth-child(1) { animation-delay: 1s; }
.fsupport-hero__visual.is-visible .fsupport-ticket-msg:nth-child(2) { animation-delay: 1.6s; }
.fsupport-hero__visual.is-visible .fsupport-ticket-msg:nth-child(3) { animation-delay: 2.2s; }
.fsupport-hero__visual.is-visible .fsupport-ticket-msg:nth-child(4) { animation-delay: 2.8s; }

@keyframes fsupport-msg-appear {
  0% {
    opacity: 0;
    transform: translateY(12px);
  }
  100% {
    opacity: 1;
    transform: translateY(0);
  }
}

/* --- Platform Responsive --- */
@media (max-width: 1024px) {
  .fsupport-platform__sidebar { display: none; }
  .fsupport-platform__topnav-overview { display: none; }
  .fsupport-platform__reply { width: 160px; }
  .fsupport-platform__tabs { display: none; }
}

@media (max-width: 768px) {
  .fsupport-hero {
    padding-top: calc(72px + 2rem);
  }
  .fsupport-platform__reply { display: none; }
  .fsupport-platform__topnav-project span { display: none; }
  .fsupport-platform__topnav-actions { display: none; }
}

@media (max-width: 640px) {
  .fsupport-platform__main { min-height: 300px; }
  .fsupport-ticket-msg { padding: 8px 10px; }
  .fsupport-ticket-msg__body { font-size: 9px; }
  .fsupport-platform__breadcrumb { display: none; }
}

/* --- Content Sections --- */
.fsupport-section {
  padding: var(--section-padding) 0;
}

.fsupport-section--reversed {
  background: var(--bg-secondary);
}

.fsupport-section__grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 4rem;
  align-items: center;
}

.fsupport-section--reversed .fsupport-section__visual {
  order: -1;
}

.fsupport-section__title {
  font-size: clamp(1.5rem, 3vw, 2.25rem);
  font-weight: 800;
  line-height: 1.2;
  color: var(--text-primary);
  margin-bottom: 1rem;
  letter-spacing: -0.01em;
}

.fsupport-section__desc {
  font-size: var(--text-base);
  line-height: 1.7;
  color: var(--text-secondary);
  margin-bottom: 1.75rem;
}

.fsupport-section__bullets {
  display: flex;
  flex-direction: column;
  gap: 0.875rem;
}

.fsupport-section__bullets li {
  position: relative;
  padding-left: 1.5rem;
  font-size: var(--text-base);
  line-height: 1.6;
  color: var(--text-secondary);
}

.fsupport-section__bullets li::before {
  content: '';
  position: absolute;
  left: 0;
  top: 0.55em;
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--gradient-brand);
}

.fsupport-section__bullets li strong {
  color: var(--text-primary);
}

/* --- Section Placeholder Visuals --- */
.fsupport-placeholder {
  background: var(--bg-card);
  border: 1px solid var(--border-card);
  border-radius: var(--radius-lg);
  overflow: hidden;
  box-shadow: var(--shadow-card);
}

.fsupport-placeholder__header {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.75rem 1rem;
  border-bottom: 1px solid var(--border-subtle);
}

.fsupport-placeholder__dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: var(--border-subtle);
}

.fsupport-placeholder__dot--red { background: #EF4444; }
.fsupport-placeholder__dot--yellow { background: #F59E0B; }
.fsupport-placeholder__dot--green { background: #10B981; }

.fsupport-placeholder__title {
  font-size: var(--text-sm);
  font-weight: 600;
  color: var(--text-primary);
  margin-left: 0.25rem;
}

.fsupport-placeholder__body {
  padding: 1.25rem;
  background: #f4f5f8;
  min-height: auto;
}

/* --- Section 1: Submit Ticket Form Mockup --- */
.fsupport-form {
  background: #FFFFFF;
  border-radius: var(--radius-md);
  padding: 1.5rem;
  border: 1px solid var(--border-subtle);
}

.fsupport-form__group,
.fsupport-form__btn {
  opacity: 0;
  transform: translateY(6px);
}

.is-visible .fsupport-form__group,
.is-visible .fsupport-form__btn {
  animation: fsupport-row-in 0.45s cubic-bezier(0.25, 0.46, 0.45, 0.94) forwards;
}

.is-visible .fsupport-form > :nth-child(1) { animation-delay: 0.4s; }
.is-visible .fsupport-form > :nth-child(2) { animation-delay: 0.55s; }
.is-visible .fsupport-form > :nth-child(3) { animation-delay: 0.7s; }
.is-visible .fsupport-form > :nth-child(4) { animation-delay: 0.85s; }
.is-visible .fsupport-form > :nth-child(5) { animation-delay: 1.0s; }

.fsupport-form__group {
  margin-bottom: 0.875rem;
}

.fsupport-form__label {
  display: block;
  font-size: var(--text-xs);
  font-weight: 600;
  color: var(--text-secondary);
  margin-bottom: 0.375rem;
}

.fsupport-form__input {
  width: 100%;
  padding: 0.5rem 0.75rem;
  font-size: var(--text-sm);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-sm);
  background: #F8FAFC;
  color: var(--text-muted);
  box-sizing: border-box;
}

.fsupport-form__textarea {
  width: 100%;
  padding: 0.5rem 0.75rem;
  font-size: var(--text-sm);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-sm);
  background: #F8FAFC;
  color: var(--text-muted);
  box-sizing: border-box;
  height: 70px;
  resize: none;
}

.fsupport-form__btn {
  display: inline-block;
  padding: 0.5rem 1.25rem;
  font-size: var(--text-sm);
  font-weight: 600;
  color: #FFFFFF;
  background: #374354;
  border: none;
  border-radius: 20px;
  cursor: default;
  margin-top: 0.25rem;
}

/* --- Section 2: Ticket List Mockup --- */
.fsupport-list {
  background: #FFFFFF;
  border-radius: var(--radius-md);
  border: 1px solid var(--border-subtle);
  overflow: hidden;
}

.fsupport-list__header {
  display: grid;
  grid-template-columns: 80px 1fr 90px 70px 80px;
  gap: 12px;
  padding: 0.625rem 1rem;
  background: #F8FAFC;
  border-bottom: 1px solid var(--border-subtle);
  font-size: 0.6875rem;
  font-weight: 600;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.fsupport-list__header span:nth-child(4),
.fsupport-list__header span:nth-child(5) {
  text-align: right;
}

.fsupport-list__row {
  display: grid;
  grid-template-columns: 80px 1fr 90px 70px 80px;
  gap: 8px;
  padding: 0.625rem 1rem;
  border-bottom: 1px solid var(--border-subtle);
  align-items: center;
  font-size: var(--text-sm);
  opacity: 0;
  transform: translateY(6px);
}

.is-visible .fsupport-list__row {
  animation: fsupport-row-in 0.6s cubic-bezier(0.25, 0.46, 0.45, 0.94) forwards;
}

.is-visible .fsupport-list__row:nth-child(2) { animation-delay: 0.5s; }
.is-visible .fsupport-list__row:nth-child(3) { animation-delay: 0.8s; }
.is-visible .fsupport-list__row:nth-child(4) { animation-delay: 1.1s; }
.is-visible .fsupport-list__row:nth-child(5) { animation-delay: 1.4s; }
.is-visible .fsupport-list__row:nth-child(6) { animation-delay: 1.7s; }
.is-visible .fsupport-list__row:nth-child(7) { animation-delay: 2.0s; }

@keyframes fsupport-row-in {
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

.fsupport-list__row:last-child {
  border-bottom: none;
}

.fsupport-list__ticket-id {
  font-size: 0.6875rem;
  font-weight: 600;
  color: var(--text-primary);
}

.fsupport-list__subject {
  font-size: 0.8125rem;
  font-weight: 500;
  color: var(--text-primary);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.fsupport-list__status {
  font-size: 0.625rem;
  font-weight: 600;
  padding: 0.15rem 0.5rem;
  border-radius: var(--radius-full);
  text-align: center;
  white-space: nowrap;
}

.fsupport-list__status--open {
  color: #10B981;
  background: rgba(16, 185, 129, 0.1);
}

.fsupport-list__status--progress {
  color: #F59E0B;
  background: rgba(245, 158, 11, 0.1);
}

.fsupport-list__status--resolved {
  color: #64748B;
  background: rgba(148, 163, 184, 0.1);
}


.fsupport-list__priority {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 4px;
  font-size: 0.6875rem;
  font-weight: 500;
  color: var(--text-muted);
}

.fsupport-list__priority-dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
}

.fsupport-list__priority-dot--high { background: #EF4444; }
.fsupport-list__priority-dot--medium { background: #F59E0B; }
.fsupport-list__priority-dot--low { background: #10B981; }

.fsupport-list__date {
  font-size: 0.6875rem;
  color: var(--text-muted);
  white-space: nowrap;
  text-align: right;
}

/* --- Section 3: Thread + Email Notification Mockup --- */
.fsupport-thread {
  background: #FFFFFF;
  border-radius: var(--radius-md);
  border: 1px solid var(--border-subtle);
  overflow: hidden;
}

.fsupport-thread__msg,
.fsupport-thread__email {
  opacity: 0;
  transform: translateY(12px);
}

.is-visible .fsupport-thread__msg,
.is-visible .fsupport-thread__email {
  animation: fsupport-msg-appear 0.8s cubic-bezier(0.16, 1, 0.3, 1) forwards;
}

.is-visible .fsupport-thread > :nth-child(1) { animation-delay: 0.3s; }
.is-visible .fsupport-thread > :nth-child(2) { animation-delay: 0.9s; }
.is-visible .fsupport-thread > :nth-child(3) { animation-delay: 1.5s; }
.is-visible .fsupport-thread > :nth-child(4) { animation-delay: 2.1s; }

.fsupport-thread__msg {
  padding: 1rem 1.25rem;
}

.fsupport-thread__msg + .fsupport-thread__msg,
.fsupport-thread__email + .fsupport-thread__msg {
  border-top: 1px solid var(--border-subtle);
}

.fsupport-thread__msg--team {
  background: rgba(79, 70, 229, 0.02);
  border-left: 3px solid #7C3AED;
}

.fsupport-thread__header {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  margin-bottom: 0.5rem;
}

.fsupport-thread__avatar {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  object-fit: cover;
  flex-shrink: 0;
}

.fsupport-thread__name {
  font-size: var(--text-sm);
  font-weight: 600;
  color: var(--text-primary);
}

.fsupport-thread__team-badge {
  font-size: 0.625rem;
  font-weight: 600;
  color: #059669;
  background: rgba(16, 185, 129, 0.15);
  padding: 0.1rem 0.45rem;
  border-radius: var(--radius-full);
}

.fsupport-thread__customer-badge {
  font-size: 0.625rem;
  font-weight: 600;
  color: #C2410C;
  background: rgba(251, 146, 60, 0.15);
  padding: 0.1rem 0.45rem;
  border-radius: var(--radius-full);
}

.fsupport-thread__time {
  font-size: 0.6875rem;
  color: var(--text-muted);
  margin-left: auto;
}

.fsupport-thread__body {
  font-size: var(--text-sm);
  line-height: 1.6;
  color: var(--text-secondary);
}

/* Email notification preview */
.fsupport-thread__email {
  margin: 1rem 1.25rem;
  padding: 0.875rem 1rem;
  background: #F8FAFC;
  border: 1px dashed #CBD5E1;
  border-radius: var(--radius-sm);
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

.fsupport-thread__email-icon {
  width: 32px;
  height: 32px;
  background: rgba(79, 70, 229, 0.08);
  border-radius: var(--radius-sm);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  color: var(--violet-primary);
}

.fsupport-thread__email-content {
  flex: 1;
}

.fsupport-thread__email-subject {
  font-size: var(--text-sm);
  font-weight: 600;
  color: var(--text-primary);
  margin-bottom: 0.125rem;
}

.fsupport-thread__email-preview {
  font-size: 0.6875rem;
  color: var(--text-muted);
  line-height: 1.4;
}

.fsupport-thread__email-badge {
  font-size: 0.625rem;
  font-weight: 600;
  color: #10B981;
  background: rgba(16, 185, 129, 0.08);
  padding: 0.2rem 0.6rem;
  border-radius: var(--radius-full);
  white-space: nowrap;
  flex-shrink: 0;
}

/* --- Section 4: Stats / Metrics Mockup --- */
.fsupport-stats {
  background: #FFFFFF;
  border-radius: var(--radius-md);
  padding: 1.5rem;
  border: 1px solid var(--border-subtle);
}

.fsupport-stats__title {
  font-size: var(--text-xs);
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--text-muted);
  margin-bottom: 1.25rem;
}

.fsupport-stats__grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 1rem;
  margin-bottom: 1.25rem;
}

.fsupport-stats__card {
  background: var(--bg-secondary);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-sm);
  padding: 1rem;
}

.fsupport-stats__card-value {
  display: block;
  font-size: clamp(1.25rem, 2vw, 1.5rem);
  font-weight: 800;
  color: var(--text-primary);
  line-height: 1.2;
  margin-bottom: 0.25rem;
}

.fsupport-stats__card-label {
  font-size: 0.6875rem;
  color: var(--text-muted);
  font-weight: 500;
}

.fsupport-stats__card--highlight .fsupport-stats__card-value {
  color: #10B981;
}

/* Simple bar chart */
.fsupport-stats__chart {
  display: flex;
  align-items: flex-end;
  gap: 6px;
  height: 48px;
}

.fsupport-stats__bar {
  flex: 1;
  border-radius: 3px 3px 0 0;
  background: rgba(79, 70, 229, 0.15);
  height: 0%;
  transition: height 0.8s cubic-bezier(0.25, 0.46, 0.45, 0.94);
}

.fsupport-stats__bar:nth-child(1) { transition-delay: 0.1s; }
.fsupport-stats__bar:nth-child(2) { transition-delay: 0.2s; }
.fsupport-stats__bar:nth-child(3) { transition-delay: 0.3s; }
.fsupport-stats__bar:nth-child(4) { transition-delay: 0.4s; }
.fsupport-stats__bar:nth-child(5) { transition-delay: 0.5s; }
.fsupport-stats__bar:nth-child(6) { transition-delay: 0.6s; }
.fsupport-stats__bar:nth-child(7) { transition-delay: 0.7s; }

.fsupport-stats__bar--accent {
  background: var(--violet-primary);
}

.fsupport-stats__chart-label {
  display: flex;
  justify-content: space-between;
  margin-top: 0.375rem;
  font-size: 0.5625rem;
  color: var(--text-muted);
}

/* --- PathFox Section --- */
.fsupport-pathfox {
  padding: var(--section-padding) 0;
  background: linear-gradient(135deg, #0F172A 0%, #1E1B4B 50%, #312E81 100%);
  color: #FFFFFF;
  overflow: hidden;
}

.fsupport-pathfox__grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 4rem;
  align-items: center;
}

.fsupport-pathfox__badge {
  display: inline-block;
  padding: 0.375rem 1rem;
  font-size: var(--text-xs);
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: #F97316;
  background: rgba(249, 115, 22, 0.12);
  border: 1px solid rgba(249, 115, 22, 0.25);
  border-radius: var(--radius-full);
  margin-bottom: 1.25rem;
}

.fsupport-pathfox__title {
  font-size: clamp(1.75rem, 3.5vw, 2.5rem);
  font-weight: 800;
  line-height: 1.2;
  color: #FFFFFF;
  margin-bottom: 1rem;
  letter-spacing: -0.01em;
}

.fsupport-pathfox__desc {
  font-size: var(--text-lg);
  line-height: 1.7;
  color: #CBD5E1;
  margin-bottom: 2rem;
  max-width: 520px;
}

.fsupport-pathfox__pills {
  display: flex;
  flex-wrap: wrap;
  gap: 0.625rem;
  margin-bottom: 2.5rem;
}

.fsupport-pathfox__pill {
  padding: 0.5rem 1rem;
  font-size: var(--text-sm);
  font-weight: 500;
  color: #E0E7FF;
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid rgba(139, 92, 246, 0.35);
  border-radius: var(--radius-full);
}

.fsupport-pathfox__visual {
  display: flex;
  align-items: center;
  justify-content: center;
}

.fsupport-pathfox__img {
  width: 100%;
  max-width: 400px;
  height: auto;
  object-fit: contain;
  filter: drop-shadow(0 8px 30px rgba(249, 115, 22, 0.15));
  transform: scale(0);
  opacity: 0;
  transition: none;
}

.fsupport-pathfox__visual.is-visible .fsupport-pathfox__img {
  animation: fsupport-bounce-in 0.8s cubic-bezier(0.34, 1.56, 0.64, 1) forwards;
}

@keyframes fsupport-bounce-in {
  0% {
    transform: scale(0);
    opacity: 0;
  }
  50% {
    opacity: 1;
  }
  72% {
    transform: scale(1.05);
  }
  100% {
    transform: scale(1);
    opacity: 1;
  }
}

/* --- Final CTA --- */
.fsupport-cta {
  padding: var(--section-padding) 0;
  text-align: center;
  position: relative;
  overflow: hidden;
}

.fsupport-cta__glow {
  position: absolute;
  top: 50%;
  left: 50%;
  width: 500px;
  height: 500px;
  transform: translate(-50%, -50%);
  background: radial-gradient(circle, rgba(124, 58, 237, 0.08) 0%, transparent 70%);
  pointer-events: none;
}

.fsupport-cta__title {
  font-size: clamp(1.75rem, 3.5vw, 2.75rem);
  font-weight: 800;
  line-height: 1.2;
  color: var(--text-primary);
  margin-bottom: 1rem;
  letter-spacing: -0.01em;
}

.fsupport-cta__subtitle {
  font-size: var(--text-lg);
  color: var(--text-secondary);
  margin-bottom: 2rem;
  max-width: 500px;
  margin-left: auto;
  margin-right: auto;
}

.fsupport-cta__note {
  font-size: var(--text-sm);
  color: var(--text-muted);
  margin-top: 1rem;
}

/* --- Responsive --- */
@media (max-width: 1024px) {
  .fsupport-section__grid,
  .fsupport-pathfox__grid {
    grid-template-columns: 1fr;
    text-align: center;
  }

  .fsupport-section--reversed .fsupport-section__visual {
    order: -1;
  }

  .fsupport-section__visual {
    order: -1;
    max-width: 600px;
    margin: 0 auto;
  }

  .fsupport-section__bullets {
    text-align: left;
    max-width: 500px;
    margin: 0 auto;
  }

  .fsupport-pathfox__desc {
    max-width: 100%;
  }

  .fsupport-pathfox__pills {
    justify-content: center;
  }

  .fsupport-pathfox__visual {
    order: -1;
  }

  .fsupport-list__header,
  .fsupport-list__row {
    grid-template-columns: 70px 1fr 70px 28px 50px;
  }

  .fsupport-list__date {
    display: none;
  }
}

@media (max-width: 640px) {
  .fsupport-pathfox__pills {
    flex-direction: column;
    align-items: center;
  }

  .fsupport-list__header,
  .fsupport-list__row {
    grid-template-columns: 1fr 70px;
    gap: 4px;
  }

  .fsupport-list__ticket-id,
  .fsupport-list__priority,
  .fsupport-list__date {
    display: none;
  }

  .fsupport-stats__grid {
    grid-template-columns: 1fr;
  }
}