Turn every support request into a chance to shine.
Support, built right into your product.
Customers submit tickets from inside your product’s subdomain — no external help desk, no context switching. Your team sees everything in one place alongside feature requests, tasks, and roadmaps.
- Embedded support portal — customers access support from your product’s own subdomain
- No third-party tools — everything lives inside PathPro, alongside your existing workflow
- Automatic ticket IDs — every request gets a unique identifier for easy tracking
- Email notifications — customers receive updates when your team replies
Track every ticket from open to resolved.
Manage the full lifecycle of support requests with clear status indicators. Your team always knows what needs attention, what’s being worked on, and what’s been resolved.
- Status pipeline — Open → In Progress → Resolved, with clear visual indicators
- Team assignment — assign tickets to specific team members for accountability
- Priority levels — flag urgent issues so your team knows where to focus first
- Create a task — create a task related to a support ticket with a click of a button, adding it directly to your roadmap
Keep every conversation in one place.
Reply to customers directly within each ticket. Threaded conversations keep the full history intact — no lost emails, no scattered chat logs. Customers get notified automatically.
- Threaded replies — every ticket has its own conversation thread with full history
- Team badges — customers can see who on your team is helping them
- Email notifications — customers receive email updates whenever your team replies
- Internal notes — leave private notes for your team that customers never see
Jordan
Customer
2-18-2026 at 12:28pm
Hi, I’m having trouble with the zip code search feature. It returns no results for Northeast US zip codes.
Sarah
Team
2-18-2026 at 1:38pm
Found it! I’ve updated your installation to v2.4.0 which fixes the Northeast US zip code mapping issue. Give it a try!
Jordan
Customer
2-18-2026 at 1:52pm
That was incredibly fast! Everything is working perfectly now. Thank you!
Support that builds loyalty.
When customers feel heard and supported, they stick around. Fast resolution times, transparent communication, and a professional support experience turn one-time users into long-term advocates.
- Faster resolution — centralized tickets mean no request gets lost or forgotten
- Transparent communication — customers see their ticket status and full conversation history
- Professional experience — branded support portal on your own subdomain builds trust
- Actionable insights — use support data to improve your product and reduce recurring issues
What if your support desk could think?
PathFoxAI analyzes your support conversations, identifies patterns in customer issues, and surfaces insights that help you fix problems permanently — so the same ticket never gets filed twice.
Frequently asked questions
How do customers submit support tickets?
Customers can submit tickets directly from your product’s support page on your PathPro subdomain. They fill out a simple form with their name, email, and issue description.
Can I assign tickets to specific team members?
Yes. Tickets can be assigned to any team member. Assignees see their tickets across all projects and receive notifications for new replies.
Do customers get notified when we reply?
Yes. Customers receive email notifications whenever a team member posts a reply to their ticket, keeping them in the loop without needing to check back manually.
Can community members see support tickets from other users?
No. Support tickets are private between the customer and your team. Other community members cannot see another user’s tickets.
What is PathFox and how does it help with support?
PathFox is PathPro’s AI assistant. It analyzes support conversations to detect sentiment, identify repeat issues, suggest permanent fixes, and auto-categorize tickets to help your team work more efficiently.
Is customer support included in the free plan?
Support tickets are not included in the free plan. The support ticket system is available exclusively on paid plans, which include ticket management, threaded conversations, email notifications, team assignment, and PathFox AI analysis.
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